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Using The Site

Using Our Site

Internet Browsers

We recommend using the latest version of one of the supported browsers listed below as your Internet browser. Whichever browser you prefer, please make sure you keep the latest version downloaded on all your devices!

If you are using an outdated browser to visit TRS, some features of the site might not work as intended. Even worse, your username, password, and other information you enter may be more vulnerable to hackers.

Keeping your browser current will help safeguard you on TRS’ site. And newer browsers also improve your device’s overall security, speed, and compatibility, by:

  • Fixing security holes in your browser
  • Correctly displaying websites that use new technology
  • Generally performing faster
  • Containing new features and extensions

Each of the following websites also provides the instructions you'll need to follow for downloading the latest browser version.

Cookies and Javascript

Remember, you must also have "Cookies" and "JavaScript" enabled in your browser to use our online services. These features are usually on by default but can be modified in your browser's security and privacy settings.

Customizing Your View

If the horizontal or vertical view of our website pages exceeds the dimensions of your monitor screen, you can adjust your screen settings accordingly. To do so, most browsers have a Zoom In/Zoom Out feature which allows you to increase or decrease either the size of a web page or the size of all the text in order to improve readability. Please access the Help File of the browser you are using and follow the instructions for using the Zoom In/Zoom Out feature.

Disabling Your Browser's Password Management

We strongly recommend disabling your browser's password management feature by following the steps indicated below. This is especially important if you are using a public or shared computer. By clearing the passwords saved in your browser, you may plug a potential gap in your system's security.

  • Click the Gear tool and choose Preferences.
  • Select the AutoFill tab, and for AutoFill web forms disable the Usernames and passwords option.
  • Click the Wrench tool and choose Options.
  • Select the Personal Stuff tab, and for Passwords select the Never save passwords option.
  • Choose Settings > Profiles.
  • Select the Passwords tab.
  • Set the "Offer to save passwords" option to Off.
  • Disable the Usernames and passwords on forms option.
  • Choose Tools > Options.
  • Select the Security tab.
  • Disable the Remember passwords for sites option.
Printing Website Pages

To print a web page, you can generally right click on your mouse and select Print or the printer icon. Please note that, the menu settings you see after right-clicking your mouse may vary depending on the browser and operating system you are using. You may also access the Help File of the browser you are using and follow the instructions for printing website pages.

(Note: Unless the text is in PDF format (see below), what appears to take up one page on screen may in fact be longer, and may therefore print out as multiple pages.)

Accessing Publications and Forms

Many of our publications and forms are saved as PDF files, so that they can be displayed and printed in the exact format as the originals. In order to view these items, you need to have Adobe Acrobat Reader loaded on your computer.

If you have a laser or inkjet printer, you generally may print out forms, complete them, and then send them to TRS. Before you do so, access the File menu, select Page Setup, and elect that the form be printed without headers and footers. If you have the option, also elect to print at 100% size.

Accessing Your Account

TRS' website offers you secure access to your personal data and the tools you need to manage your Qualified Pension Plan (QPP) and Tax-Deferred Annuity (TDA) Program accounts. To obtain access, you must register for a username and password.

Please note that TRS representatives would never ask for your username or password. In addition, our representatives would be unable to identify your username or password for you, since they do not have access to this information.

Block/Restore Access to Your TRS Account

You may block access to your TRS account information by filing an Account Information Access Form (code DM11)   with TRS. (Please be aware that, by placing this block, you will be unable to obtain your TRS account information through TRS' website, automated phone system, and Member Services Center.)

You may restore access at any time by filing a new Account Information Access Form. TRS would process your request to block or restore access within seven business days of the receipt of your properly completed form.

Helpful Hints

For your protection, if you attempt to log in and are unsuccessful five times in a row, the site will log you out temporarily. You may use the "Forgot Password" link to reset your password or wait 24 hours before attempting to log in again.

Additionally, if you remain logged in longer than 20 minutes with no activity, the site will log you out and you will need to log back in to continue. As a result, any elections you made prior to being logged out would not be processed.

Legal Note

The information provided on this website is based on currently available information, which may be subject to change, and, as such, should not be solely relied upon.

The Teachers' Retirement System of the City of New York suggests that you consult with an attorney and/or a tax advisor should you have any specific legal or tax questions concerning this information.

In all cases, the provisions of the governing laws, rules, and regulations will prevail.

Privacy Statement

Thank you for visiting the TRS website. This website is designed to make it easy for in-service and retired members, employers, and others to obtain information about TRS. In addition, members can access their TRS account information and conduct transactions.

TRS recognizes the importance of maintaining your privacy. Therefore, we take comprehensive and proactive steps to guarantee that your personal information is secure.


Consistent with the provisions of the Internet Security and Privacy Act, the Freedom of Information Law, and the Personal Privacy Protection Law, this policy describes TRS' privacy practices regarding information collected from users of this website. This policy describes what information is collected and how that information is used. Because this privacy policy only applies to TRS' website, you should examine the privacy policy of any website that you access via TRS' website.

For purposes of this policy, "personal information" means any information concerning a natural person, which, because of name, number, symbol, mark, or other identifier, can be used to identify that natural person. TRS does not collect any personal information about a user unless the user provides that information voluntarily during a connection to the secure section of the TRS website.

Collection of Information by TRS

The type and amount of information received depends on how you use the site; you may provide (1) non-personal information that is collected on an aggregate basis from all users, OR (2) personal information you voluntarily choose to disclose, by registering as a user, or submitting an online form. Members are required to register, for validation purposes, to view or use specific member-only features and services. Such voluntarily submitted information is stored in a secure environment, and will be used by TRS in furtherance of its duties and/or obligations to its members and stakeholders.

If you do nothing during your visit but browse, read pages, or download information, our site's operating system will automatically record the following information about your visit without reference to your personal identity:

  • The Internet Protocol (IP) address of your Internet Service Provider (ISP) and/or your computer, if your computer has an IP address assigned directly to it.
  • The Internet Domain Name of your ISP and/or your computer, if your computer has a domain name assigned directly to it.
  • The type of browser (e.g., Safari, Chrome, Edge, or Firefox) used and the operating system (e.g., Windows or Macintosh) resident on your computer.
  • The date and time you visited the site.
  • The web pages accessed at the site, as well as any applications used and publications/forms downloaded.
  • The Uniform Resource Locator (URL) of the site which you visited prior to this website (if detectable), if you did not connect directly to this website, or use it as a homepage/portal.

TRS uses this information to identify site performance needs, to ensure compatibility with the technology used by visitors to the website, and to generally add and improve services offered on this website. In order to accomplish those goals, from time to time, TRS may conduct statistical analysis of the data it collects. TRS does not collect data for commercial or marketing purposes, and we do not sell, exchange, or otherwise distribute the data collected by this website for commercial or marketing purposes.

Use of Cookies

TRS does not use cookies to collect statistics. TRS uses cookies to facilitate your online visit by maintaining data that you provide for member services, so that you will not need to resubmit certain information. TRS cookies do not contain any personal identifiable information; we cannot track the specific pages an individual site visitor views or access any information stored in a cookie by other, non-TRS websites. If you are concerned about the potential use of information gathered from your computer by cookies, you can set your browser to prompt you before it accepts a cookie. Most Internet browsers have settings that let you identify or reject cookies.

Collection and Use of Personal Information

TRS collects and uses personal information that you voluntarily provide for the purposes described below. By "personal information," we mean information that, on its own, can specifically identify you. This includes your name, email address, mailing address, phone numbers, and TRS Membership/Retirement number. Any information you provide is collected and stored in a secure environment by TRS.

Certain features in the secure area of our website contain significant information and services exclusive to in-service and retired TRS members. In order to verify your identity and membership status, TRS must compare the data that you provide against TRS and possibly other local, state, or federal government agency records. When registering as a user, a member must fill out the required fields on the registration pages. The information gathered on these pages is used only to verify your identity and membership status, and ensures that you can access member-only features. TRS will not share the personal information gathered on these pages with any affiliates or third-party organizations.

In addition, during your visit to this website, you may complete a transaction such as a request for a loan. The information volunteered by you in completing the transaction, including personal information, is used by TRS to operate TRS programs and to provide the information and/or transaction you requested. The information collected by TRS may be disclosed by TRS only for the purpose of providing information to the user, pertaining to the user, which was requested by the user.

Disclosure of Information Collected

The collection of information through this website and the disclosure of that information are subject to the provisions of the Internet Security and Privacy Act. As noted above, TRS will only collect personal information through this website if the information was voluntarily provided by the user during a connection to the site's secure section. TRS will only disclose personal information collected through this website if the user has consented to the disclosure of such personal information. The voluntary disclosure of personal information to TRS by the user constitutes consent to the collection and disclosure of the information by TRS for the purposes for which the user disclosed the information to TRS, as was reasonably ascertainable from the nature and terms of the disclosure. The disclosure of information, including personal information, collected through this website is subject to the provisions of the Freedom of Information Law and the Personal Privacy Protection Law.

TRS may disclose personal information to federal or state law enforcement authorities to enforce its rights against unauthorized access or attempted unauthorized access to TRS' information technology assets.

Information and Choice

As noted above, TRS does not collect any personal information about you unless you provide that information voluntarily during a connection to the secure section of our website. You may choose not to register as a user or enter the secure section. Your choice not to participate in these activities may limit your ability to receive specific services through this website; however, it will not have an impact on your ability to take advantage of other features of the website, including browsing or downloading information.


This site has security measures in place to protect the loss, misuse and alteration of the information under our control. TRS uses Secure Socket Layer (256 bit SSL) encryption to protect the transmission of information you submit to us when you use our secure online forms. You are on a secure page when the lock icon on the bottom of web browsers, such as Microsoft Edge, becomes locked; the icon appears unlocked, or open, when you are just "surfing." All the information you provide us through online forms is stored securely off-line, as defined by our collection methods.

While TRS uses SSL encryption to protect sensitive information online, we also protect user information off-line. All user information is restricted in our offices. Only employees who need information to perform a specific job are granted access to personally identifiable information. All employees are kept up-to-date on our security and privacy practices. Finally, the servers that store sensitive information are kept in a secure environment.

In certain instances, you may have the opportunity to receive or create a password and/or username to access or submit personally identifiable information. You should not divulge a password or username to anyone, and TRS will never ask you for a password in a telephone call, fax, email, or other form of communication. When you are finished with an application or applications that are password protected, you should exit the relevant page(s). If the browser used to access said password protected pages is a publicly-accessible browser, you should close down the entire session and, if applicable or possible, flush any temporary caches or other areas where such a password might be stored subsequent to use.

TRS has integrated industry-standard or better security measures and systems into the design, implementation, and day-to-day operation of this website and its underlying servers and networks. Furthermore, TRS maintains ongoing efforts to identify and/or block unauthorized intrusions into or onto this website, and to upload to or change information on or otherwise cause damage to this website or the information resident hereon or submitted hereto.

Third-Party Links

TRS provides links to, and may be linked from, websites of local, state, and federal government agencies, and other websites. The existence and/or provision of those links neither constitutes nor implies endorsement of the destination or departure website or of the content, viewpoint, accuracy, opinions, policies, products, accessibility, or privacy policy of said destination or departure websites. Nor does any link between this website and a third-party website imply sponsorship of such website, or the creator of such website.

Some content on portions of this website may reside on servers run by third parties. Each agency providing content for this website is bound by our privacy policy. Any agency using a third-party host, ISP, ASP, or other combination of third-party transport, storage, content, or application provision services shall be responsible for such third party's compliance with TRS' privacy policy.

Intellectual Property

The content of TRS' website is copyrighted and may contain some third-party images/graphics that are used with permission. Therefore, you should presume the need to obtain permission from the copyright holder before reproducing or otherwise using images/graphics from this website. TRS may change this policy from time to time, and reserves the right to do so without notice.

Legal Enforcement

TRS fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to release information about individuals who we believe are in violation of our content guidelines, and to report to law enforcement agencies any activities that we reasonably believe to be unlawful.

Governing Law/Jurisdiction

This site is created and controlled by TRS in the State of New York. As such, the laws of the State of New York will govern this Privacy Statement, without giving effect to any principles of conflicts of laws. You hereby irrevocably and unconditionally consent and agree that the Federal and State Courts located in New York County in the State of New York shall have exclusive jurisdiction over all actions and disputes in connection with this Privacy Statement or arising out of or relating to the use of this site. In all cases, the provisions of the governing laws, rules, and regulations prevail.

Amendments and Consent to This Statement

As our website evolves, our Privacy Statement will also undergo changes. TRS reserves the right, at our discretion, to make changes to this statement at any time. We encourage you to check our Privacy Statement periodically or when you notice new features on the website. All amended terms are effective immediately upon posting. By using this site, you signify your agreement to this Privacy Statement and consent to the collection and use of your information by TRS as described herein.


The information provided in this privacy policy should not be construed as giving business, legal, or other advice, or warranting as fail-proof the security or accuracy of information provided through this website. TRS reserves the right, at its sole discretion, to change, modify, add, or delete portions of this policy. TRS suggests that you consult with an attorney and/or a tax advisor should you have any specific legal or tax questions concerning specific information provided through this website.


Website Accessibility Statement

TRS is committed to ensuring its digital content is accessible to and usable by people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Our digital content is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to this accessibility standard.


We welcome your feedback on the accessibility of our digital content. Please let us know if you encounter accessibility issues by using the Website Accessibility Feedback Form.

If you need assistance accessing a particular program or service, please reach out to R. Polanco, TRS’ Disability Services Facilitator, at

Assessment Approach

TRS assesses the accessibility of its digital content through self-evaluation.


This statement was created on 3/15/2023.

5-Year Accessibility Plan

Local Law 12 of 2023 requires agencies to develop and implement a 5-year accessibility plan. TRS’ 5-Year Accessibility Plan can be found below. 

5-Year Accessibility Plan