What information should I have available when I contact TRS, or when I submit written correspondence?

In order for TRS to promptly respond to your inquiry, you should have the following information available when you contact TRS, or include this information when you send us correspondence: your TRS membership number, a phone number at which you can be reached during business hours, copies of correspondence you are questioning, and documentation to support your claim. If you are visiting TRS, you should also bring a photo ID that includes a signature. Acceptable forms of identification include a driver's license, state-issued non-driver's license identification, passport, or school ID; unacceptable forms of identification include a credit card or store card with a photo, gym card, or a library card.
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