June 29, 2023
If you need assistance from TRS, we're ready to help! Here’s how you can currently reach us:
- At TRS: Meet with a Member Services Representative and/or drop off paperwork during business hours. (Appointments are not required.)
- By Phone: Call 1 (888) 8-NYC-TRS. Due to extremely high call volume, we recommend using a different method if possible.
- By Video Conference: Schedule a one-on-one virtual meeting with a Member Services Representative.
- By Email: Send a general inquiry or form request to AskTRSNYC@trs.nyc.ny.us and we will do our best to reply within three to five business days. To protect the security of your information, TRS cannot provide case-specific information via email.
- By Fax/E-Fax: Use (212) 918-9253 if you need to submit documents to TRS.
- By Mail: Send correspondence to TRS at 55 Water Street, New York NY 10041, but do allow extra time for delivery.
TRS offices are open 9:00 a.m. to 5:00 p.m., Monday through Friday, except on official New York City holidays.
(Note: TRS offices will close at 1 p.m. on Fridays this summer, from July 7 through September 8.)
September 27, 2022
If you need assistance from TRS, we're ready to help! Here’s how you can currently reach us:
- At TRS: Meet with a Member Services Representative and/or drop off paperwork during business hours. (Appointments are not required.)
- By Phone: Call 1 (888) 8-NYC-TRS. Due to extremely high call volume, we recommend using a different method if possible.
- By Video Conference: Schedule a one-on-one virtual meeting with a Member Services Representative.
- By Email: Send a general inquiry or form request to AskTRSNYC@trs.nyc.ny.us and we will do our best to reply within three to five business days. To protect the security of your information, TRS cannot provide case-specific information via email.
- By Fax/E-Fax: Use (212) 918-9253 if you need to submit documents to TRS.
- By Mail: Send correspondence to TRS at 55 Water Street, New York NY 10041, but do allow extra time for delivery.
TRS offices are open 9:00 a.m. to 5:00 p.m., Monday through Friday, except on official New York City holidays.
September 9, 2022
If you need assistance from TRS, here’s how you can currently reach us:
- By Phone: Call 1 (888) 8-NYC-TRS. Due to extremely high call volume, we recommend using a different method if possible.
- By Video Conference: Schedule a one-on-one virtual meeting with a Member Services Representative.
- By Email: Send a general inquiry or form request to AskTRSNYC@trs.nyc.ny.us and we will do our best to reply within three to five business days. To protect the security of your information, TRS cannot provide case-specific information via email.
- By Fax/E-Fax: Use (212) 918-9253 if you need to submit documents to TRS.
- By Mail: Send correspondence to TRS at 55 Water Street, New York NY 10041, but do allow extra time for delivery.
- At TRS: Schedule an in-person appointment during our business hours (9:00 a.m. to 5:00 p.m.). Face coverings are currently required for all visitors, and other health protocols will be enforced, consistent with the latest guidance from health officials. Unscheduled visitors may have to wait for service. All visitors may use the drop box in the entrance.
June 28, 2022
TRS offices will close at 1 p.m. on Fridays this summer, from July 1 through September 9.
If you need assistance from TRS, here’s how you can currently reach us:
- By Phone: Call 1 (888) 8-NYC-TRS. Due to extremely high call volume, we recommend using a different method if possible.
- By Video Conference: Schedule a one-on-one virtual meeting with a Member Services Representative.
- By Email: Send a general inquiry or form request to AskTRSNYC@trs.nyc.ny.us and we will do our best to reply within three to five business days. To protect the security of your information, TRS cannot provide case-specific information via email.
- By Fax/E-Fax: Use (212) 918-9253 if you need to submit documents to TRS.
- By Mail: Send correspondence to TRS at 55 Water Street, New York NY 10041, but do allow extra time for delivery.
- At TRS: Schedule an in-person appointment during our business hours (9:00 a.m. to 5:00 p.m.). Face coverings are currently required for all visitors, and other health protocols will be enforced, consistent with the latest guidance from health officials. Unscheduled visitors may have to wait for service. All visitors may use the drop box in the entrance.
January 31, 2022
Appointments are no longer required for visitors to our Member Services Center. However, they are strongly recommended.
If you need assistance from TRS, here’s how you can currently reach us:
- By Phone: Call 1 (888) 8-NYC-TRS. Due to extremely high call volume, we recommend using a different method if possible.
- By Video Conference: Schedule a one-on-one virtual meeting with a Member Services Representative.
- By Email: Send a general inquiry or form request to AskTRSNYC@trs.nyc.ny.us and we will do our best to reply within three to five business days. To protect the security of your information, TRS cannot provide case-specific information via email.
- By Fax/E-Fax: Use (212) 918-9253 if you need to submit documents to TRS.
- By Mail: Send correspondence to TRS at 55 Water Street, New York NY 10041, but do allow extra time for delivery.
- At TRS: Schedule an in-person appointment during our business hours (9:00 a.m. to 5:00 p.m.). Face coverings are currently required for all visitors, and other health protocols will be enforced, consistent with the latest guidance from health officials. Unscheduled visitors may have to wait for service. All visitors may use the drop box in the entrance.
July 6, 2021
TRS offices will close at 1 p.m. on Fridays this summer, from July 9 through September 10.
TRS’ Member Services Center at 55 Water Street continues to be open to visitors by appointment only. Face coverings are currently required for all visitors, and other health protocols will be enforced, consistent with the latest guidance from health officials. Unscheduled visitors are not permitted, except to use the drop box in the entrance. An online form must be used to schedule an in-person appointment or a video call through Zoom.
April 29, 2021
As of May 3, TRS’ Member Services Center at 55 Water Street will be open to visitors by appointment only. Face coverings, health screenings, and other COVID-19 protocols will be enforced for all visitors. Unscheduled visitors will not be permitted, except to use the drop box in the entrance. An online form must be used to schedule an in-person appointment or a video call through Zoom.
April 6, 2021
If you need assistance from TRS, we're ready to help! Here’s how you can currently reach us:
- By Phone: Call 1 (888) 8-NYC-TRS. Due to extremely high call volume, we recommend using a different method if possible.
- By Video Conference: Schedule a one-on-one Zoom call with a Member Services Representative.
- By Email: Send a general inquiry or form request to AskTRSNYC@trs.nyc.ny.us and we will do our best to reply within three to five business days. To protect the security of your information, TRS cannot provide case-specific information via email.
- By Fax/E-Fax: Use (212) 918-9253 if you need to submit documents to TRS.
- By Mail: Send correspondence to TRS at 55 Water Street, New York NY 10041, but do allow extra time for delivery.
- At TRS: Drop off paperwork during business hours.
March 17, 2021
An online request form is now available for retirees and other payees who need a reprint of the 1099 forms for their 2020 retirement allowance or TDA annuity payments. Login is not necessary to file the online form. Requests will be processed in three business days, if the form was completed correctly, and the 1099 forms will be mailed to payees at the address on file with TRS. Please allow additional time for mail delivery. (To confirm or change address information, members must log in to the secure section of our website.)
As a reminder, 1099 forms for withdrawals and other one-time distributions can be viewed in the secure section of our website.
January 25, 2021
Members may be experiencing delays in receiving 1099 Forms and other mailed items from TRS. Due to U.S. Postal Service issues, we encourage members to allow extra time for postal delivery and to use online options when possible. If you have registered on our website, whenever we mail correspondence to you, we will also send you an email with instructions for viewing that correspondence on our website. By February 1, you will also be able to view 1099 Forms for lump-sum distributions (but not retirement allowance or recurring payments) after logging in to our website. And, if you are still receiving retirement allowance payments by check, we urge you to switch to electronic delivery by filing the EFT Authorization Form (code BK58).
September 28, 2020
If you need assistance from TRS, we're ready to help! Here’s how you can currently reach us:
- By Phone: Call 1 (888) 8-NYC-TRS. Representatives are available to take your calls from 9:00-5:00, Monday-Friday except for New York City holidays.
- By Video Conference: Schedule a one-on-one Zoom call.
- By Email: Send a message to AskTRSNYC@trs.nyc.ny.us and we will do our best to reply within two business days.
- By Fax/E-Fax: Use (212) 918-9253 if you need to submit documents to TRS.
- By Mail: Send correspondence to TRS at 55 Water Street, New York NY 10041, but do allow extra time for delivery.
- At TRS: Drop off paperwork during business hours.
September 2, 2020
Members and beneficiaries can now email an inquiry to TRS at AskTRSNYC@trs.nyc.ny.us. A TRS Member Services Representative will respond by phone or email within two business days. We are pleased to offer this alternative temporarily while our offices at 55 Water Street remain closed to visitors.
Individuals who submit an email inquiry should include a phone number where they can be reached during business hours and include their membership number in the subject of the email.
July 23, 2020
TRS is now offering the opportunity to make an appointment for a 30-minute video call with a Member Services Representative!
Since our Member Services Center at 55 Water Street remains closed to visitors until further notice, we are happy to provide this secure and safe way to meet with our Member Services Representatives. Appointments will be available Monday through Friday during TRS business hours, beginning Monday, July 27.
July 9, 2020
Our Member Services Center at 55 Water Street remains closed to visitors until further notice. Our call volume remains extremely high, but representatives are available to answer calls at 1 (888) 869-2877 from 9 a.m. to 5 p.m. Monday through Thursday and 9 a.m. to 1 p.m. on Fridays.
Individuals who wish to serve TRS with process should use the following email address: legalservice@trs.nyc.ny.us.
June 22, 2020
Effective June 22, Member Services Representatives are available to answer calls from 9:00 am to 5:00 pm, Monday through Friday. Call volume remains extremely high during the pandemic period, so we recommend all members and beneficiaries who are able to use self-service options on our website to do so. Our Member Services Center at 55 Water Street remains closed to visitors until further notice.
May 1, 2020
Mail Delivery to TRS
When sending mail to TRS, members are advised not to use certified mail or other methods that require a signature. Because our offices are closed, there is no one onsite to sign and receive the mail. However, we are receiving and processing regular mail as normal.
Correspondence from TRS
Members can view correspondence from TRS in the secure section of our website on the Documents page. Correspondence sent since April 1, 2020 is posted online, and TRS has begun sending emails to members to notify them about new correspondence.
Payment of Loans and Withdrawals
TRS is not issuing loans and withdrawals by check at this time. Loans and withdrawals will be paid to members by Electronic Fund Transfer (EFT) to the bank account on file. Members whose bank account information is not already on file must submit an
EFT Authorization Form e-form and supporting documentation along with their loan/withdrawal application. If TRS does not receive this information within five business days, the loan/withdrawal application will be canceled.
April 9, 2020
- Our disability retirement applications are available for download on our Forms page. Members who are considering filing for disability retirement should contact our Member Services Center with any questions.
April 2, 2020
- On March 27, 2020, the CARES Act, a federal coronavirus relief law, was enacted. Among other things, the CARES Act temporarily eases restrictions on retirement plan loans and in-service distributions related to the coronavirus. It also suspends certain upcoming required minimum distributions. TRS is reviewing the CARES Act and will publish details about the provisions and our implementation when available. However, at this time, our Member Services Representatives do not have additional information.
- Members should not mail forms or payments to TRS because staff are not onsite to process mail. Instead, members should use online options whenever possible, or submit forms by e-fax at (212) 918-9253 instead of by mail.
- All loans and withdrawals will be paid to members by electronic deposit to a bank account; TRS will not issue checks for loans or withdrawals. If you want to take a loan or withdrawal, your bank account information must be on file with TRS. For in-service members paid on the Department of Education payroll, and retirees paid electronically, the bank information is already on file. Other members can provide their bank account information to a Member Services Representative by phone.
- Members who want to retire should file online. After logging in with your username and password, look for a fillable "e-form" retirement application on the secure E-Forms page. Please use Internet Explorer as your browser to complete the e-form. After we receive your submission, a Member Services Representative will contact you by phone to review your filing. Currently, the service retirement applications for all tiers are available as e-forms, but over the next several days we will be adding other forms typically filed at the time of retirement. Check our Electronic Forms page frequently for updates.
March 23, 2020
As a result of the Governor's order directing non-essential workers to work from home, please note the following changes in TRS operations:
- Our Member Services Center will remain closed to visitors until further notice.
- All new loans and withdrawals will be paid electronically. We will not be able to issue loans or withdrawals by check.
- Members can apply for loans and withdrawals online in the secure section of our website. As part of the online application process, members will be able to see the bank information TRS has on file for them. If no bank information is shown, members should complete the application and either a) provide the information to a Member Services Representative by phone or b) enter it directly into the website. These options will become available later in the week and will be announced on this page.
- Rollover checks (payments issued to another financial institution as part a rollover of funds) and other payments made by check will continue to be made, but only on a monthly basis.
- Members who want to roll over funds from TRS are advised to make a withdrawal request for any funds they want to receive directly and a separate rollover request for funds they want to direct elsewhere. (In other words, two transactions are needed: a 100% direct withdrawal and a 100% direct rollover.)
- Members are encouraged to avoid mailing in forms or payments to TRS. Because staff will not be onsite regularly to process received mail, there may be delays in processing mailed forms or payments. We encourage all members to use online alternatives in the secure section of our website.
- Onsite educational programs have been suspended until further notice. Members who have registered for upcoming programs will be contacted by email and provided with online alternatives to the in-house presentations.
TRS' most critical functions will continue. Payments for March will be issued on schedule to retirees and others who receive monthly benefits. Members will still be able to use our website for self-service transactions and reach a Member Services Representative by phone during our regular business hours. Additional online transactions—including an electronic retirement application—will become available in the near future and will be announced on this page.
March 13, 2020
For the safety of our members and our staff, TRS has decided to close our Member Services Center to visitors for at least two weeks beginning Monday, March 16. We will monitor the situation over the next two weeks and evaluate the possibility of reopening on Monday, March 30.
Although members will not be able to visit TRS during this time, all other member services will be available:
- Our website is available 24/7, and members with a username and password can do their business with TRS online.
- Any forms or paperwork can be submitted by mail.
- Member Services Representatives will be available to answer calls from 8:30 am to 5:00 pm, Monday through Friday.